Trends in Field Service management industry
As technology has advanced, there has been a considerable shift in procedure throughout the field service management (FSM) market. Trends are emerging that speak to the future of field force automation management, and how technology is transforming how things are done in the field – and how crucial data collected in the field is to fueling that change. Remote Service Although the concept of remote service isn't new, it grew more prominent in 2021 as field service professionals attempted to shift to contactless solutions. The Internet of Things (IoT), artificial intelligence (AI), and augmented reality (AR) have all contributed to this. Field service appointments can be expensive in general, especially when you include in technician labour costs, travel time, and vehicle fees. Organizations with a smaller pool of technicians and consumers are pushing the need for remote service, as per Consumer Think, an online platform like Field Service management software emphasis on cu...