Trends in Field Service management industry

 

As technology has advanced, there has been a considerable shift in procedure throughout the field service management (FSM) market. Trends are emerging that speak to the future of field force automation management, and how technology is transforming how things are done in the field – and how crucial data collected in the field is to fueling that change.

Remote Service

Although the concept of remote service isn't new, it grew more prominent in 2021 as field service professionals attempted to shift to contactless solutions. The Internet of Things (IoT), artificial intelligence (AI), and augmented reality (AR) have all contributed to this.

Field service appointments can be expensive in general, especially when you include in technician labour costs, travel time, and vehicle fees. Organizations with a smaller pool of technicians and consumers are pushing the need for remote service, as per Consumer Think, an online platform like Field Service management software  emphasis on customer company strategy.

Predictive and proactive servicing will receive more attention

The home has become increasingly prevalent in most of our everyday lives as a result of an increased number of individuals working from home and sheltering in place during the pandemic. This also implies that people are using their household appliances far more often than they have in the past.

Appliance and home system performance can be checked on a regular basis using predictive servicing technologies driven by Internet of Things (IoT) signals. When specific parameters are out of compliance, a field service professional can be notified and given advance notice of the required repairs or maintenance. This allows for crucial repairs to be made.

Processes for Risk Management are being overhauled

Field service personnel have never had to be concerned about where they — or their customers — had been, but corporations are now taking steps to guarantee that in-person site visits are as secure as possible.

Field service firms are developing pre-screening questions that their technicians can use to determine the risk of being exposed for various jobs, particularly those in high-risk environments like nursing homes or hospitals. For the years ahead, this will almost certainly be a risk management trend.